FAQ

Frequently Asked Questions

Is all your stock genuinely sourced from the British Ministry of Defence?

Yes, all our surplus items are 100% genuine and sourced directly from the Ministry of Defence.

Are your products new or used?

All products listed on the website are new (unissued and unused by the MoD and still in original packaging) unless explicitly stated in the product's title and description.

How do I know what size to order?

We provide a detailed size chart on each product page where applicable, but you can also visit our size charts here.

British military sizing differs from civilian sizes, so please check before purchasing.

Can I return an unwanted item?

You have 30 calendar days from the date of delivery to return an unwanted item.

To be eligible for a return, the item must:

  • Have all tags still attached
  • Be in its original packaging
  • Be in a resalable condition

Returns that do not meet these criteria may not be accepted and shipping costs are the responsibility of the buyer.

Please see our Refunds & Returns Policy.

Do you offer discounts?

Yes, we provide a 5% discount off all orders over £100, and 10% over £250

How often do you restock items?

Stock availability can vary and we can not promise restocks of certain products or sizes.

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